In this section you will find all the legal terms and conditions of online sale for the items offered by La Bottega Liventina – Via Gino Vivan 26/1, 31045 Motta di Livenza (TV), VAT nr. IT04857940268 (REA Treviso-Belluno n. 404210, Register of Artisans n. 113369) – through the website www.labottegaliventina.com.
Online sales occurring on this website are aimed exclusively to end users (according to art.3, co.1, lett.a D.Lgs. 6 sep 2005 n.206).
Before placing the product order, the user declares that the purchase of this product has no direct relationship with his professional activity, but is simply intended for personal use. Furthermore, the user declares to have read all the following information and general conditions of sale.
The user also declares to have the legal capacity to commit himself according to the provisions of these general conditions.
These General Terms and Conditions have as their object the definition of the rights and obligations of the parties involved in the online sales through the website www.labottegaliventina.com.
2. Geographical outreach
The current version of the General Terms and Conditions applies to the sales towards end users of all EU and non EU countries.
3. Contractual documents
The Contract is composed of the documents listed below:
- General Terms and Conditions, given herein;
- Order Confirmation
- The pictures on the site are meant only as an additional description and are not contractually binding.
4. Order placement
Any order confirmation signed by the validation click constitutes your irrevocable commitment to the purchase, which can only be called into question in the cases provided for in this Contract under the “Right of withdrawal” and “Order Execution” chapters.
5. Order acknowledgement
Contract becomes effective when the order is confirmed by La Bottega Liventina.
The user will receive an e-mail notification of order confirmation including all the order details (ordered items, prices, delivery terms, shipping costs etc.).
La Bottega Liventina reserves the right not to confirm an order for any reason relating item supplies or the order itself.
The Bottega Liventina cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the customer. The Bottega Liventina cannot also be held responsible for any damage that may have occurred to the items after delivery by the carrier in charge of their transport, as well as for delays in delivery attributable to the latter.
6. Product availability
The offers on this site will be valid as long as the items listed remain online and while stocks last.
La Bottega Liventina reserves the right to inform the customer within 20 days from purchase the unavailability of one or more of the items included in the order. La Bottega Liventina will proceed with the refund of the cost of the unavailable item(s) and related shipping costs on the customer’s Pay Pal account or by bank transfer whose details are to be communicated after registration. The unavailability of one or more of the ordered items will not give the customer the right to cancel the entire order.
7. Prices – Invoicing
Prices are given in Euros and include 22% VAT.
The guaranteed price is the one published on the site at the time of delivery, and it is definitive. It does not include the shipping costs, which will be indicated in the order confirmation. The initial price on which the discount is applied is the official list price.
If you wish to purchase our products, you need to proceed to the dedicated section and follow the procedures, which will lead you to confirm your purchase and proceed with the payment.
The payment is due from the time of the order. The customer agrees to pay the price for the order on the site (price of items and shipping costs) using the available payment methods.
In this way, the customer guarantees La Bottega Liventina to have the necessary authorizations to use the payment instrument indicated in the order.
In case of non-receipt of payment, La Bottega Liventina reserves the right to cancel the order.
9. Risk transfer
While exercising the right of withdrawal (as expressed here in chapter 13) the customer is considered responsible for the custody of the item(s), and will be held accountable for ist/their damage or destruction.
10. Order execution
The order will be executed within the terms specified on the website and upon acceptance of the order by La Bottega Liventina and in any case within 30 days of order confirmation, unless non-availability of the item and specifically agreed between the parties.
In case of unavailability of the ordered items, La Bottega Liventina will promptly inform the customer and specify a new date of availability.
11. Shipment and Delivery
The geographical shipping area corresponds to the geographical coverage area of the offer. Shipments are made from Monday to Friday via private courier (usually UPS Standard or Express). La Bottega Liventina notifies the buyer of the shipment by providing the courier trackingcode to follow the shipment of the item(s) in real time.
The item(s) – shipped in a rigid package – are delivered to the address indicated by the customer. Delivery refers to the road surface.
La Bottega Liventina, without prejudice to the provisions of art. 6, undertakes to deliver the items to the address specified in the purchase order, through the carrier in charge of transport. La Bottega Liventina is not responsible for errors in delivery due to inaccuracies or incompleteness in completing the purchase order. For any clarifications or to request another delivery method (id est private courier), the customer is strongly invited to write to email@example.com. The Bottega Liventina cannot also be responsible for any damage that may have occurred to the items after delivery to the carrier, as well as for delays in delivery attributable to the latter.
La Bottega Liventina ships all over the world. Shipping to some countries can be uncomfortable. La Bottega Liventina is not responsible for the presence of customs duties.
PO boxes are not considered valid delivery addresses. The delivery document issued by the carrier, dated and signed by the customer upon delivery of the item(s), will constitute proof of transport and release of the items.
Upon delivery, the customer will have to check the content, conformity and condition of the item(s).
In case of delays, failures, total or partial losses or other problems, the customer has the right to resort to the carrier without recourse to La Bottega Liventina.
Upon delivery, La Bottega Liventina is recommended to check the status of the item(s) before signing the receipt document.
If the customer finds anomalies, the delivery of the item(s) must be refused or accepted “with reserve”, completed with details and date. This “reserve” must be confirmed to La Bottega Liventina via email or Registered mail with return receipt in the three (3) working days following the delivery of the item(s).
12. Collection of goods in case of customer’s absence
In case of absence of the addressee during delivery, the carrier will leave a notice of passage to the delivery address indicated by the buyer. In case of absence of the recipient even at the second delivery attempt, the pack will be collected at the address and in the manner indicated by the carrier.
In case of non-collection within the deadline set by the carrier, the pack will be returned to La Bottega Liventina, which reserves the right to refund the price of the products, leaving the shipping costs to be paid by the customer.
13. Right of withdrawal
Customers can exercise the right of withdrawal without any penalty and without specifying any reason, starting from the receipt of the order confirmation sent by La Bottega Liventina no later than the deadline of fourteen (14) working days from the receipt of the item(s) to the address indicated for delivery.
The date shown on the delivery note is full proof of receipt.
The customer can exercise the right of withdrawal sending a request to the e-mail address firstname.lastname@example.org.
If the item(s) has already been delivered, the customer will return it to La Bottega Liventina with the following procedure:
- the deadline for returning the item(s) is fourteen (14) days from receipt of the same; the date on the delivery document is text. For the purposes of the expiry of the term, the product is considered returned when it is delivered to the accepting post office or to the currier in charge.
- the substantial integrity of the item(s) to be returned is an essential condition for exercising the right of withdrawal. The customer must send the item(s) properly packaged. La Bottega Liventina accepts returns kept in a normal state of conservation, with the use of normal diligence. Damaged by detergents / additives items, or by the customer due to inexperience, will not be replaced or refunded. A copy of the delivery document received must be inserted inside the packaging box. The risks of transport for the return of the item(s) are borne by the customer.
- the costs of returning to La Bottega Liventina are borne by the customer. Consequently, La Bottega Liventina will reimburse the sums paid by the customer to a Pay Pal account or through the bank account details communicated by the same. The refund will be made free of charge, within thirty (30) days from the date on which La Bottega Liventina became aware of the customer’s exercise of the right of withdrawal.
The right of withdrawal governed by these Conditions of Sale does not apply to personalized items or which, by their nature, cannot be returned or are liable to deteriorate or alter rapidly.
The item(s) sold hereby benefit from a two-years legal warranty, according to EU legislation. To activate the warranty you need to return the goods to La Bottega Liventina at your costs, including the original commercial invoice. The product will be replaced with an equal item and will be delivered at La Bottega Liventina‘s expenses. Should the product be out of stock or depleted, La Bottega Liventina will reimburse the full sum paid by the customer.
15. Use of the website
The item descriptions and images on the site are exclusive property of La Bottega Liventina. The photographs and presentation videos of the products accompanying the descriptive information are published on the site for descriptive purposes, taking into account the fact that the quality of the images, including an exact display of the color variations, may depend on the software and tools used by the user when connecting to the site. La Bottega Liventina cannot accept any responsibility for problems caused by the use of the site and the technologies used as not dependent on its will.
16. Intellectual and industrial property
La Bottega Liventina declares that the site, as well as the trademark and distinctive signs used in connection with the sale of its products, are protected by the applicable intellectual and industrial property rights. Any type of reproduction, communication, distribution, publication, alteration or transformation, in any form and for any purpose, are prohibited. La Bottega Liventina reserves the right to act legally to protect these aspects.
17. Personal Data Protection
La Bottega Liventina is holder of the personal data collected through the registration on its website, as well as the ones transmitted from the customer at the moment of the order, with the exception of the payment data, which are handled directly by the banking-houses through which the payment is performed. Further details about the use of personal data are provided in the detailed note issued at the time of registration.
18. Electronic signature
The confirmation “click” represents an electronic signature, which has the same effectiveness of a handwritten signature.
19. Contract wholeness
These general sales condition represent the wholeness of the obligations binding the parties. No other general or particular condition can fall outside them or prevail.
If one or more provisions of these General Conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their strength and value.
For any information/question or issue please contact us at:
La Bottega Liventina di Vanna Lovato
Via Gino Vivan, 26/1
31045 Motta di Livenza (TV)
Mob.: +39 333 2558477
22. Applicable Law
The Sales Contract concluded between the customer and La Bottega Liventina is regulated by the Italian law.